Part-time Front Desk Receptionist Needed

Pay: $16–$18/hour, based on experience
Schedule: 

• Monday, Wednesday, Friday: 8:00 AM–1:00 PM

• Tuesday, Thursday: 1:00 PM–6:00 PM

• Major holidays off

• Minimal weekend commitments for special events

 

About Us

Troy Acupuncture & Wellness Center is a fast-growing acupuncture clinic in Troy, MI. Our mission is to help patients reduce pain, increase energy and vitality, grow their families, return to the activities they love, and live life to the fullest.

We take a modern, results-focused approach to healthcare while providing five-star service and a VIP experience for every patient who walks through our doors.

Position Overview

We are looking for a professional, friendly, and energetic Front Desk Receptionist to join our team. This person will be the first point of contact for our patients and visitors and will play an important role in keeping the clinic running smoothly.

The ideal candidate is warm, organized, confident on the phone, quick to learn, and passionate about helping others.

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Responsibilities

• Answer inbound calls, respond to questions, gather information, and qualify leads

• Route calls to the appropriate team member when needed

• Communicate with enthusiasm, professionalism, and persistence

• Follow training materials and call scripts when speaking with patients and leads

• Manage the clinic schedule, including new appointments, reschedules, and cancellations

• Ensure patients feel welcomed, cared for, and supported throughout their visit

• Provide excellent customer service and troubleshoot patient concerns under pressure

• Help create a VIP experience for every patient in the clinic

• Learn clinic products and services quickly in order to explain them to patients effectively

• Encourage satisfied patients to share success stories

• Assist with managing social media

• Keep the office clean, organized, and welcoming, including chairs, counters, and supplies

 

Qualifications

• Positive attitude and great energy are a must

• High school diploma or GED preferred

• Thrives in a fast-paced environment

• Strong desire to help others

• Excellent communication and customer service skills

• Strong problem-solving abilities

• Organized and detail-oriented

• Customer service and sales experience preferred

• Comfortable learning new software programs and technology

 

Why Join Us?

• Competitive pay with growth opportunities

• Supportive, mission-driven team environment

• Weekday daytime schedule

• Major holidays off

• Opportunity to make a meaningful difference in patients’ lives

 

How to Apply

If this sounds like a great fit and you’d like to join our team in Troy, MI, please send your resume and cover letter to:

Email: troyawc1@gmail.com

Use the subject line: “GEM”